Handled
ActiveAutomating post-order operations for e-commerce brands and 3PLs
About
Post-order operations are one of the least automated parts of e-commerce. After an order is placed, teams still spend their days tracking shipments, chasing exceptions, processing returns, adjusting invoices, and answering “Can you check this?” requests. This manual busywork lives outside core systems and scales linearly with order volume, forcing brands and 3PLs to keep adding headcount as they scale. Handled is an operations automation platform for e-commerce brands and the 3PLs that run their order fulfillment. We execute the manual work that happens after an order is placed by unifying post-order data across commerce, warehouse, carrier, and support systems. Handled gives teams real-time visibility across orders, shipments, returns, and inventory in one system — eliminating the need to dig through disconnected tools or react only after customers complain. When issues occur, Handled automatically executes the follow-up work, such as resolving shipment delays, processing returns, filing claims, or making order and billing adjustments, without manual back-and-forth. By combining visibility, issue detection, and automated execution in a single AI-powered operational layer, Handled replaces manual coordination with software-driven post-order operations in a large, recurring market tied directly to e-commerce volume.
Founders
Audrey Djiya· Co-Founder/CEOAudrey Djiya is the Co-Founder & CEO of Handled. Before Zimi, Audrey led projects across ops, international expansion, and GTM for e-commerce businesses like Peloton and launched fintech products to enable commerce at start-ups like Duplo (YC W23). Audrey earned her MBA from Stanford University and BA from Dartmouth College.
- Peter Nsaka· Co-Founder/CTO
Previously a Senior Software Engineer and Project Tech Lead @ Shopify. Currently working on the world's most advanced commerce automation platform to increase the operational efficiency of post-purchase commerce.